Learn how Spiffster is addressing COVID-19's impact on our members, subscription orders, and employees.
Unfortunately, USPS is experiencing unprecedented volume increases and limited employee availability due to COVID-19 during the busiest time of the year. We are shipping our boxes as soon as possible but some regions may still experience delays. It appears that about 75% of our boxes that were shipped days before USPS’ guaranteed delivery date have arrived at their intended destination and some aren’t moving at all in the post office. We are extremely sorry about the inconvenience and have been in contact with USPS daily to get our boxes to their intended destinations. You can read more about the postal service delay here.
We have created a printable holiday gift message for any member who chooses to print it or email it for the gift recipient. You can find the printable message here. Again, we’re extremely sorry about the inconvenience and are grateful for any understanding.
As COVID-19 continues to impact our communities we wanted to help answer any questions you may have about your tie club subscription. As always, we are passionate about—and committed to—bringing the highest quality ties to our members and we intend to keep that promise during this challenging and uncertain time.
Here at Spiffster Tie Club we care deeply about the health and well-being of our members and employees. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality subscription service and friendly customer service our members count on.
Yes, we are still accepting tie and sock subscription orders online.
We are closely following the safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO), and working hard to ensure our facilities are taking strict preventive measures to minimize any potential spread of the virus.
Yes. The contingency plans we have in place including keeping extra products in stock ensure that our members are able to continue to receive their subscription orders in a timely manner.
We will do our best to deliver your order on time based on the estimated delivery date. At present, our teams are working hard to ensure that all orders arrive on schedule. We will continue to follow applicable government orders based on our locations and respond swiftly to make any needed changes.
Our cancellation policy remains the same: A subscription order or purchase order may not be canceled once it has been created.
We are all in this together at this critical time. We will not take unfair advantage of our customers by price gouging. Our product and shipping prices will remain at the same affordable prices.
Thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and may update our FAQs as the situation evolves in order to keep our members and employees healthy.
We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.
Best regards,
The Spiffster Team
